Welcome to www.trivozo.com. This Privacy Policy explains how Trivozo collects, uses, discloses, and safeguards your information when you visit our website, use our mobile application, or interact with our core services: Trivozo Stay, Trivozo MealUp, and Trivozo Carpooling. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or our application.
1. Information We Collect
We may collect information about you in a variety of ways. The information we may collect includes:
A. Personal Data
Personally identifiable information that you voluntarily give to us when you register for an account or participate in our services. This includes:
• Name and contact information (email address, phone number).
• Government-issued identification (required for verification in Stay, Meal-up and Carpooling services).
• Profile details, such as photographs (for driver/rider identification and home chef profiles).
B. Location Data
To provide specific localized services, we require access to your location:
• Carpooling: Real-time GPS tracking and background location data are collected to facilitate route matching, estimate arrival times, and ensure passenger/driver safety through our mapping and logistics infrastructure.
• Stay & MealUp: Proximity data to recommend nearby hotels, hostels, and local home-cooked meal providers.
C. Financial Data
Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date), collected when you purchase, order, return, or exchange services from our platform.
D. Derivative Data
Information our servers automatically collect when you access the site or app, such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the platform.
2. How We Use Your Information
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you to:
• Create and manage your account.
• Process transactions for hotel/hostel bookings, tiffin/meal orders, and carpool rides.
• Match carpool drivers with riders along identical routes.
• Communicate with you regarding updates, booking confirmations, and driver/delivery arrivals.
• Resolve disputes, troubleshoot problems, and respond to customer service requests.
• Monitor and analyze usage and trends to improve user experience.
3. Disclosure of Your Information
We may share information we have collected about you in certain situations. Your information may be disclosed as follows:
A. Third-Party Service Providers
We share your information with third parties that perform services for us or on our behalf. This specifically includes:
• Inventory and Booking Partners: To fulfil accommodation requests, your booking details and necessary identification may be shared with our hotel inventory partners (such as Yatra.com integrations) and the specific properties.
• Mapping and Logistics Services: Your location data and route preferences are processed through third-party mapping APIs (such as Google map) to power our carpooling navigation and distance calculation features.
B. Interactions with Other Users
If you interact with other users of the application, those users may see your name, profile photo, and descriptions of your activity.
• For Carpooling: Drivers and riders will see each other's names, ratings, pick-up/drop-off locations, and vehicle details.
• For MealUp: Home chefs and customers will share necessary contact and delivery address information to facilitate the timely handover of meals.
C. By Law or to Protect Rights
If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
4. Security of Your Information
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
5. Policy for Children
We do not knowingly solicit information from or market to children under the age of 18. If you become aware of any data we have collected from children under age 18, please contact us using the contact information provided below.
6. Contact Us
If you have questions or comments about this Privacy Policy, please contact us at:
Trivozo
Venkatesh Sharvil, A 706, near pari chauk
Pune, Maharashtra, 411041, India
Email: trivozo2026@gmail.com